GT&BSC Event: Series 2: AI & Talent: Reskill, Upskill, Future-Skill, Different-Skill

A three-part global series exploring the realities of AI, job migration, talent, and process transformation across the BPO and GBS sectors. Grounded in real market movements—from Poland and India to Africa and Sri Lanka—this trilogy aims to cut through hype and offer practical, experience-led clarity.

Core Themes

• Upskilling is widely misunderstood: many organisations simply reassign tasks instead of genuinely building new skills.
• Workforce anxiety is high globally; employees fear displacement without guidance or pathways.
• Africa stands out for proactive AI-led agent training and homegrown digital academies.
• India and Poland are feeling pressure for transformation-focused skills rather than volume work.
• Clients remain confused by the term “AI” itself—clear expectations and realistic capability definitions are needed.