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  • GT&BSC Event: The reality behind AI in global services

GT&BSC Event: The reality behind AI in global services

  • 24 Feb 2026
  • 2:00 PM - 4:00 PM
  • Online

Registration

One Event. One Conversation. The Full Reality.

Presented by the Global Technology & Business Services Council

Why This Event

AI is reshaping global services — but not in the simple, linear way the headlines suggest.

This focused session brings together market reality, talent transformation, and operating model redesign into one joined-up conversation, grounded in real evidence from Poland, India, Africa, Sri Lanka, and Eastern Europe.

No hype. No fear. Just clarity.

What We’ll Cover

1. The Market Reality

  • AI, contract cycles, and CFO-led cost scrutiny
  • Job migration isn’t one-directional: where work is leaving — and returning
  • Why 2024–2026 is a period of intense workforce and delivery flux
  • Africa’s shift toward digitally enabled, AI-augmented service models

2. Talent in an AI Era

  • Why “upskilling” is often misunderstood
  • Rising workforce anxiety — and how leaders can respond responsibly
  • Transformation-focused skills vs volume delivery
  • Creating clear expectations of what AI can (and can’t) do

3. Operating Models Re-Engineered

  • AI as augmentation, not substitution
  • Where AI is delivering value today: QA, productivity, knowledge support
  • Why “human-in-the-loop” is non-negotiable
  • Designing operating models that protect trust, quality, and outcomes




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