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 ROUND UP

WELCOME & OPEN COMMENTS FOR THE YEAR AHEAD

Kerry Hallard, CEO at the GSA

Watch Kerry's Presentation here.

KEY TRENDS IN THE INDUSTRY

David Rickard, Partner at Everest Group




Everest Group’s Key Issues 2024 study captures the pulse of IT-BP industry leaders from across the globe to uncover major concerns, expectations, and trends, and how they plan to drive accelerated value through global services in 2024. David delved into key business challenges, strategies, and industry insights, to help kickstart your year and stay ahead of the curve in 2024. 


View David's Slides here.

Watch the Presentation here

How remote work, TECHNOLOGY & A PARADIGM SHIFT CAN DELIVER ENHANCED ESG CREDENTIALS TO THE BPO INDUSTRY

Neal Bartram, Head of Global Client Solutions for Yoummday



As the BPO industry experiences rapid growth propelled by advancements in technology and AI, the existing skilled worker shortage is poised to intensify. In this discussion, Neal explored how embracing remote work and initiating a paradigm shift can rescue us from this impending challenge. By fostering socially responsible sourcing and inclusivity, this approach aims to attract skilled workers, unveiling a transformative path towards enhanced ESG credentials


View the presentation here.

DRIVING SUSTAINABLE SUPPLY CHAINS THROUGH INDUSTRY WIDE COLLABORATIONS - LESSONS FROM THE APPAREL INDUSTRY

Daniel Murray, Managing Director, CleanChain, ADEC Innovations.
Graham Storrie, Director at Texology Limited, Former Head of Fabric AT M&S and Board Member at ZDHC Foundation


Get insights from the apparel industry's sustainable supply chain journey as Daniel Murray, MD at CleanChain, ADEC Innovations, and Graham Storrie, former Head of Fabric for M&S, shared insights on tackling ESG challenges collaboratively across the industry. Learn how CleanChain technology and an industry wide Zero Discharge of Hazardous Chemicals (ZDHC) initiative played pivotal roles. 

Watch the full presentation here.
View the slides here.

LAUNCH OF THE GSA’S ESG SERVICE PROVIDER SUSTAINABILITY MATURITY INDEX

Kerry Hallard, CEO at the GSA
Alistair Niederer, CEO and ESG & BPO Advisor at NeedleRock 


An update from the GSA on the ESG Service Provider Sustainability Maturity Index 

Watch the Presentation here.

View the Slides here.

VISION FOR SUSTAINABILITY ACROSS THE SUPPLY CHAIN

Matthew Clarke, Managing Director, Workforce Solution at ADEC Innovations 




Watch the Presentation here.

View Matt's Slides here.

A TECH SECTOR CALL FOR ACTION

Mattie Yeta PhD, Chief Sustainability Officer, CGI


How the tech sector can deliver a sustainable future.

Watch the presentation here.

THE ROAD AHEAD FOR SUPPLY CHAIN RESILLIENCE

Nichola Donovan, Legal Director at DLA Piper


Nichola Donovan advises on complex and strategic technology and sourcing arrangements, technology build and development, cloud computing, including platform, software and device as a service, business process and IT outsourcing. She advises both users and suppliers of technology, particularly across the financial services and insurance sectors, and her work often concerns business critical projects with global reach

Watch the Presentation here.

View Nichola's Slides here.

ESG PANEL: MAKING SUSTAINABILITY IN SOURCING A REALITY

Chair: Hemant Puthli, Managing Director and Partner, Neo Group

Hemant will introduce how sustainable sourcing is the future and how the intersection of Ethics, AI and ESG will shape the evolution of the sourcing lifecycle


Panellists:
Karl Fuhrman, Senior Procurement Manager at Monzo
Alistair Niederer, CEO of NeedleRock
Mattie Yeta PhD, Chief Sustainability Officer, CGI
Daniel Murray, Managing Director, CleanChain, ADEC Innovations

Watch the Presentation here.


AGILE SOURCING

Hemant Puthli, Managing Director and Partner, Neo Group


An update from GSA’s working group

Watch the Presentation here.

View Hemant's Slides here.

WHAT SUPPLIER DIVERSITY IS WITHIN THE UK – RESEARCH-BASED EVIDENCE VERSUS THE REALITY FOR CORPORATE SUPPLIER DIVERSITY PROGRAMMES.

Scott Johnson - Founder of Veteran Owned UK 



Owner and Founder of Veteran Owned UK and former UK Army Bomb Disposal Expert Scott Johnson will show delegates how to nail responsible sourcing


Watch the Presentation here.

View Scott's Slides here.

CREATING A SUPPLIER DEVELOPMENT PROGRAMME – SKILLING UP YOUR SUPPLIERS USING APPRENTICESHIP LEVIES

James Lloyd - Procurement Director at CBRE

In 2020, CBRE announced a pledge to spend at least $1 billion with diverse suppliers in 2021 and to grow this spend to at least $3 billion in five years. By achieving these goals, CBRE is substantially increasing its engagement and partnerships with businesses that are certified as owned by underrepresented groups.


Presentation coming soon.

MEASURING SUCCESS: METRICS FOR ENHANCING SUPPLIER DIVERSITY

Krystle Sands, Head of Supplier Diversity EMEA, Meta



 

Join, EMEA Head of Supplier Diversity at Meta, Krystle Sands, as she explores how the supplier diversity industry can leverage lessons learned to amplify its impact and redefine success. Krystle will discuss the importance of amplifying processes, connections, visibility, and collaboration across enterprises and industries to strengthen the foundation for more durable and dynamic economies and communities. We hope this talk will inspire you to think differently about supplier diversity and its potential to drive positive change.

Watch the Presentation here.

SUPPLIER DIVERSITY PANEL

Hosted by: Sunita Hirani, VP of Supply Chain Sustainability, Deutsche Bank
Panellists: Krystle Sands, Head Supplier Diversity EMEA, Meta
James Lloyd Procurement Lead, CBRE
Scott Johnson, Veteran Owned UK


Watch the full conversation here.

EQUALITY, DIVERSION & INCLUSION, IT'S NOT JUST ABOUT POLICIES

Hayley Monks, SVP Utilities at WNS and Co-founder at WUN

The EDI journey is dynamic and requires ongoing commitment and effort. It involves creating a culture where diversity and inclusion are not just policies but integral parts of the organization's identity and values. How successful organisations are changing and benefits of a truly inclusive and equitable workplace.


Watch the Presentation here.

DE&I IN TECHNOLOGY DELIVERY

Lena Rosenior, Director at De Graft Management


A leader and advisor in delivering technology programmes De Graft will share how to successfully manage DEI in digital transformation delivery and the role of AI integrated DEI Solutions.

Watch the presentation here.

DE&I AND CULTURAL ALIGNMENT

Lisa Thorne, Founder and CEO at Together Global


Cultural differences are often underestimated or even ignored within sourcing programmes and the ways they are currently being addressed (or rather not addressed) aren’t working. But they are critical to success and this keynote shared the Together Global approach to addressing this vital element of sourcing programmes and how the development of a Cultural Alignment Transformation Programmes, with real world examples, has delivered positive and effective results. 

Watch the presentation here.
View Lisa's slides here.

BEYOND TRIPLE BOTTOM LINE - THE HUMAN DIMENSION OF SUSTAINABLE SOURCING

Gary Salterpicco, Procurement Lead at John Lewis Partnership.


The role of human-centric value in sustainable sourcing.

Watch the presentation here.
View Gary's Slides here.

AI GOVERNANCE - BALANCING POLICY, COMPLIANCE AND COMMERCIAL VALUE

Imran Syed, Partner at DLA Piper


In this presentation, DLA Piper Partner, Imran Syed, cut through the hype and hysteria to offer a practical perspective on AI governance, strategies, challenges and risks. While acknowledging the transformational potential of AI means distinguishing genuine matters of concern from ‘phantom’ risks and enabling continued progress with appropriate legal frameworks, compliance protocols and ethical guardrails.

Watch the presentation here.

SUSTAINABLE CONTRACTING - HOW TO MEET THE CONTINUING CHALLENGE TO GET MORE FROM LESS

David Jones, Founder at Claus.ify


Exploring how we can make the contracting process more sustainable, both from a process perspective and for those whose livelihoods depend on getting contracts signed.

Watch the presentation here.
View David's slides here.

LEGAL AND AI PANEL

Chair: Munni Trivedi, Co-founder and Managing Director at Indigo CPO


Panellists:

Kit Burden, Partner, DLA Piper

Simon Lightman, Partner, Eversheds Sutherland

Daniel Gallagher, Senior Associate at CMS


Watch the presentation here.

CLOSE AND SUMMARY

Kerry Hallard, CEO at GSA


Watch the presentation here.

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